Opticall – Trusted Home Visiting Opticians & Hearing Care

Serving Our Communities Since 2009

We provide comprehensive eye care and hearing care in the comfort of your care home.

Whether you manage a care home or have a loved one in care, we deliver complete peace of mind through professional multi-sensory care including eye tests, glasses dispensing, hearing assessments, ear wax removal, hearing aids, and hand-delivery with fitting—all provided in familiar surroundings.

We bring experienced opticians and audiologists directly to residents unable to leave home due to age or poor health, combining clinical excellence with person-centred care.

Enjoy free access to our wellbeing calendar for 2026!  

Visit www.opticallwellbeingcalendar.click to download your free annual copy with 365 days of wellbeing quotes and awareness days or subscribe free to our very own wellbeing calendar

Services For Care Homes

Home Visiting Opticians

Home Visiting Audiologists

Dedicated home-visiting Opticians & Audiologists

Our trusted team of dedicated Opticians and Audiologists bring end-to-end eye care and hearing care services to you, in the comfort of your home.

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Clear vision for a life well-lived

We bring expert eye care through our skilled Opticians home to you.
Ensuring everyone has access to the vision they deserve.

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Professional eye care and hearing for care home residents

Serving care home residents throughout Hertfordshire and surrounding counties with person-centred, eye care services.

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Serving seniors and mobility-restricted patients since 2009

Serving Hertfordshire, Bedfordshire, Cambridgeshire, Buckinghamshire, Essex, Milton Keynes & North West London.

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Expert Eye Care and Hearing Care Delivered To You

Comprehensive Sensory Care at Home

Regular eye tests and hearing assessments are essential for maintaining not only your sensory health but your overall wellbeing and independence. Many eye and hearing conditions develop silently, without discomfort or noticeable symptoms, making them easy to miss until they significantly impact your quality of life.

For many people, visiting high street opticians or audiology clinics simply isn’t possible due to poor health or mobility challenges. This often leads to delayed care and preventable complications.

At Opticall, we bring professional eye care and hearing services directly to you.

Love Your Eyes This World Sight Day

Professional Sensory Care in the Comfort of Your Home

Our fully qualified, experienced opticians and audiologists provide comprehensive assessments across Hertfordshire, Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Milton Keynes, and North West London.

Eye Care Services

FREE NHS-Funded Eye Tests If you’re unable to visit a high street optician unaccompanied due to physical or mental disability, you may qualify for a free NHS home eye test. Our service includes:

  • Comprehensive eye examinations
  • Eye health assessments adapted to your needs
  • Professional clinical documentation
  • Lifestyle-based evaluations

Glasses & Prescription Services

  • Wide selection of competitively priced frames
  • In-home frame consultation with family involvement
  • Hand-delivery and professional fitting within 3 weeks
  • FREE engraving service (name, purpose, date)

FREE Eye Care Aftercare

  • Repairs and adjustments
  • Support for mislaid glasses
  • Professional troubleshooting
  • Simply call 020 8998 4228

Hearing Care Services

Comprehensive Hearing Assessments
Our experienced audiologists provide thorough hearing evaluations in the comfort of your home or care home, including:

  • Free Hearing Screening 
    • Free hearing screening adapted to your needs
    • Clear explanation of results and recommendations

 

  • Wax Removal Services (£119)
    • Secure sharing of results and pre-authorisation of any treatment is required
    • Immediate results in many cases
    • Wax removal service, both ears, £119

 

  • Hearing Aid Assessment Services (£109)
    • Lifestyle-based hearing solutions
    •  pricing with no hidden costs
    • Wide range of modern hearing aid options
    • Professional aftercare and support
    • Full hearing assessment: £109*

* Refunded on purchase of aids.

Person-Centred Care You Can Trust

We understand that sensory assessments can feel uncomfortable or stressful. That’s why we:

  • Come to you in your own familiar environment
  • Take time to understand your lifestyle and sensory needs
  • Work collaboratively with care teams, residents and family members, newxt or kin or power of attorny
  • Adapt our approach for residents with dementia or additional needs
  • Ensure “no decision about me, without me”

 

Our Commitment to Excellence:

Eye Care Team:
✓ Fully qualified opticians with specialist domiciliary training
✓ NHS-approved with full regulatory compliance
✓ GOC registered and CQC compliant

Hearing Care Team:
✓ Experienced, qualified audiologists
✓ HCPC registered professionals
✓ Specialist training in home-based care

All Team Members:
✓ DBS checked for your safety and peace of mind
✓ Dementia Friends certified for compassionate care
✓ Trusted by care homes across Hertfordshire and surrounding counties
✓ 4.9-star rating reflecting exceptional service

 

Eligibility & Access

 

Free NHS Home Eye Tests

You may be eligible if you’re unable to visit an optician unaccompanied due to physical or mental disability and you meet one of these criteria:

  • Aged 60 or over
  • Registered blind or partially sighted
  • Diagnosed with diabetes or glaucoma
  • At risk of glaucoma (as advised by an optician)
  • Aged 40+ with immediate family history of glaucoma
  • Receiving qualifying benefits (income support, pension credit, etc.)

 

Hearing Care Access

Our hearing services are available to anyone who:

  • Has difficulty accessing high street audiology services
  • Hearing screening is free, wax removal services £119, and full audiology assessment is £109, refunded on purchase of hearing aids.

 

Not sure what you need? Contact us on 020 8998 4228 and our friendly team will help assess your needs and explain your options.

 

For Care Homes & Nursing Homes

We’re proud to partner with care homes across the local counties to provide integrated sensory care:

Eye Care Partnership Benefits:

  • Seamless clinic coordination
  • Exclusive Digital Eye Care Portal for resident management
  • FREE Visual Awareness Training for care staff
  • Comprehensive clinical documentation for CQC compliance
  • Professional family communication support

Hearing Care Partnership Benefits:

  • Flexible clinic scheduling
  • Coordinated assessments with eye care services
  • Transparent pricing and clear communication
  • Professional reporting and documentation
  • Ongoing support and aftercare coordination

Integrated Sensory Care Approach:

  • Combined eye and hearing assessments where appropriate
  • Holistic understanding of residents’ sensory needs
  • Streamlined communication and reduced admin burden
  • Single point of contact for all sensory care
  • Comprehensive support for person-centred care plans

 

Learn more about our care home partnership services

 

Why Sensory Health Matters

 

Vision Loss Impact:

  • 50% of falls in care homes are linked to vision problems
  • 1 in 3 care home residents wear incorrect or outdated glasses
  • Untreated vision problems affect independence and quality of life

 

Hearing Loss Impact:

  • Hearing loss affects communication and social engagement
  • Untreated hearing loss linked to increased isolation and depression
  • Proper hearing support improves cognitive function and wellbeing
  • Early intervention prevents further deterioration

 

Together, optimal vision and hearing:

  • Enhance independence and dignity
  • Reduce fall risk and safety concerns
  • Improve social interaction and relationships
  • Support cognitive health and mental wellbeing
  • Enable participation in meaningful activities

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