Welcome To Our Hearing Care Partnership
Opticall Hearing Care
Partnership Guide for Care Homes
Welcome to the Partnership
Thank you for registering your interest. This guide explains everything you need to know about how our partnership works.
The Consent-First Approach
No screening takes place without family consent.
We handle the entire consent process and provide you with full visibility through your dashboard.
Tools We Provide You
Email Template
Ready-to-use email for families explaining the service and inviting consent
Secure Consent Form
Google Workspace form where families provide consent online (GDPR compliant)
Backend Dashboard
Real-time tracking of consent status, screenings, outcomes, and visits
How the Partnership Works
Step 1: Family Consent Process
| Role | Action |
|---|---|
| Your Role |
1. Share the email template with families, next of kin, or POAs 2. Families complete the secure online consent form 3. Monitor consent status via your dashboard |
| Our Role |
– Provide all templates and forms – Set up your dashboard access – Answer any family queries directly |
| Timeline | We expect families to typically respond within 5-7 days of sharing the service introduction and consent email |
2
FREE Hearing Screening (Once Consent Received)
Our HCPC-registered audiologist visits your care home to conduct screenings.
| Detail | Description |
|---|---|
| Session Details | 10-15 minutes per resident, conducted in resident’s room or quiet area, immediate results provided |
| Coordination | You confirm a suitable date/time and provide a contact name. We fit around your daily routines |
| Results Shared With | Care team (immediate verbal feedback) and Family (written summary within 24 hours) |
3
Follow-Up Care Based on Results
Outcomes are communicated directly with families. All follow-up visits are coordinated through you.
Path A: All Clear
Outcome: Hearing is healthy, no wax present
Next Steps:
- Family receives written confirmation
- Annual monitoring recommended
- No further action needed
FREE
Path B: Wax Build-Up Detected
Outcome: Wax obstruction identified
Next Steps:
- Family contacted with otoscopy images
- Treatment options explained
- If family agrees, payment taken
- Return visit scheduled through you
- Post-removal hearing screening conducted
£119
(Payment taken BEFORE removal visit)
Path C: Hearing Loss Detected
Outcome: Hearing loss identified, no wax obstruction
Next Steps:
- Family contacted with screening results
- Full audiology assessment recommended
- If family agrees, payment taken
- 30-minute assessment scheduled through you
- Detailed report and consultation provided
- Hearing aid options discussed if appropriate
£109
(Assessment cost redeemable against hearing aid purchase)
Hearing aids (if needed): £995 – £3,850
4
Ongoing Support
For all residents:
- Annual hearing health check-ups
- Care staff briefed on communication strategies
- Direct support line for your team
- Family support and guidance
For hearing aid users:
- FREE maintenance visits
- Adjustments and fine-tuning
- Care staff training on hearing aid basics
- Troubleshooting support
Payment & Billing
No Cost to Your Care Home
All services are paid directly by residents’ families. We handle all payment processing before any paid service visit.
| Service | Cost to Family | When Charged |
|---|---|---|
| Initial hearing screening | FREE | N/A |
| Wax removal | £119 | Before removal visit |
| Full audiology assessment | £109 | Before assessment visit |
| Hearing aids | £995 – £3,850 | Before fitting (assessment cost redeemable) |
What You Get From This Partnership
Enhanced Resident Care
Professional hearing care improves communication and quality of life
Zero Financial Burden
Families pay directly—no costs to your care home
Full Transparency
Dashboard access gives complete visibility of all activity
Minimal Disruption
All services delivered on-site at convenient times
Family Satisfaction
Families appreciate proactive hearing care provision
Professional Standards
HCPC-registered audiologist with dementia-friendly training
Frequently Asked Questions
Q: What if a family doesn’t respond to the consent request?
A: We can send a follow-up reminder, or you can mention it during routine family contact.
Q: Can we include residents who have capacity to consent?
A: Yes, the consent form can be completed by the resident themselves if they have capacity.
Q: What if we only want to offer this to some residents?
A: That’s fine. You decide which residents’ families to contact.
Q: How long does the screening visit take?
A: 10-15 minutes per resident. We typically screen 8-12 residents in a 2-hour visit.
Q: What happens if a resident refuses the screening on the day?
A: We respect their wishes. Our audiologist is experienced in working with residents who may be anxious or reluctant.
Your Next Steps
- Reply to our email confirming you’d like to move forward
- We’ll send you the email template, consent form link, and dashboard login
- We’ll schedule a brief 15-minute call to answer any questions
- You share the template with families and monitor responses
- Once consents are received, we coordinate the first visit
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