Hearing Care

Hearing Care Services

Opticall Hearing Care Pathway

Comprehensive Hearing Care for Care Home Residents

Hearing loss and low vision frequently occur together in care home residents, compounding challenges from fall risks to social withdrawal. Our plan to provide hearing care complements our eye care services, providing holistic sensory support with minimal administrative burden.

Consent & Engagement

Residents or next of kin confirm interest before assessment, ensuring informed choice and person-centred care from the outset.

Comprehensive Hearing Screening

Dedicated professional hearing assessment conducted in residents' own environments using advanced portable equipment. Results shared immediately with residents, care teams, and families through compassionate consultation.

FREE
(Comprehensive screening, results and consultation with NOK as required)

Personalised Care Pathways

Following assessment, residents follow one of three pathways:

Pathway A: Ear Wax Removal

Two entry routes:

Following FREE screening (if wax buildup identified)
Direct access (if wax already identified by GP or care staff)

                            Service includes: All care provided by experienced Audiologist, on-site treatment, immediate hearing improvement, follow-up hearing assessment, family consultation, and care team briefing.
                        

£119
(Includes treatment + follow-up assessment)

Pathway B: Full Audiology & Hearing Aids

Professional assessment and specialist support for residents requiring hearing aids:

Comprehensive diagnostic assessment by registered audiologist
Referrals provided as required, based on results
Personalised hearing aid selection and fitting offered
Technology tailored to individual needs and budget
Ongoing aftercare: adjustments, repairs, monitoring

£109
(Professional audiology assessment — returned if hearing aids purchased)

Pathway C: Annual Monitoring

Hearing health is satisfactory. Regular reassessment available to maintain optimal hearing health.

FREE
(12 to 24 months screening available)

Ongoing Support

Professional aftercare, adjustments, and monitoring at no additional cost. Coordination fully managed by our responsive care team.

Responsive care team: 020 8998 4228

Seamless Integration with Your Care Environment

Minimal administrative burden – we handle scheduling, family communication, and consent
Professional documentation supporting CQC requirements
Sensitive family liaison throughout the journey
Staff briefings on individual resident hearing support needs

Enhance Your Residents' Hearing Care

Complete our brief questionnaire to register your interest and help shape this service.

Service launch planned for 2026